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It’s often said that a well-run IT infrastructure streamlines business processes, amplifies productivity, and helps a company reduce its overhead costs. After all, in the digital era, IT forms the backbone of business operations – it’s almost impossible to exist without it. However, building a robust IT infrastructure from the ground up is expensive and often outside the skills of small IT departments. Therefore, many companies employ managed IT to accomplish this for them.

Document management – it’s something of a buzzword in the office technology industry. After all, documents are the lifeblood of business and few, if any, organizations exist which don’t use documents in some form. However, with so many pieces of information floating around in physical and digital forms, companies need document management to keep it all in order, organized, and easy to access.

Video security is everywhere. From parking lots to facilities, the technology has evolved into a powerful tool to maintain visibility and control of an environment. However, with all of that security comes hours upon hours of recorded video – far too much for a single person to review manually. Enter video security analytics: software which helps security professionals review, analyze, and evolve better security protocols from what’s been recorded.

Text-based forms of communication such as email and texting have all but taken over the modern business. However, sometimes it’s faster, easier, and more appropriate to pick up the phone and call. As such, voice communication, such as phone systems, remain a critical part of an organization’s ability to communicate with customers, vendors, and within itself. Yet, the digital reality of the modern business makes a landline out of place, obsolete and inadequate for business needs. Therefore, some businesses adopt VOIP, also known as internet-based phone service.

HIPAA and HITECH are closely related sets of regulations that strive to secure Personal Health Information (PHI) from unauthorized access, dissemination, and exploitation. While HIPAA (the Health Insurance Portability and Accountability Act) applies from 1996, the HITECH Act (Health Information Technology for Economic and Clinical Health Act) only came into effect from 2009. Both sets of regulations established ways to ensure the privacy of medical information and that it remains a priority for the healthcare industry.

Healthcare professionals already work within highly regulated fields. Whether they are providing care or doing clinical research, an overarching compliance framework influences each task performed. Legislative agendas constantly change the landscape, while new laws touch on everything from medical device manufacturing to healthcare insurance providers’ tax returns. Keeping up to date with all the changes isn’t just tough, it becomes a nearly impossible responsibility for any medical facility.

Improving the educational experience and institutional efficiencies are always a top priority for administrators and faculty members alike. Even with the best intentions, the time to actually review, assess, and revise your workflows is limited during the school year. With the summer holidays now in full effect, this is the time to optimize your processes and digital technology footprint for the coming academic year.

The power of word of mouth has not diminished one iota in modern times. In fact, it’s boomed since the advance of digital technologies and social platforms. A customer’s experience with a company can go viral, for better or worse. When it’s for the better, everyone benefits, especially the company responsible for the positive experience.

A printer represents a major investment for any business, and it may be tempting to make it last as long as possible. Like a car, a well-cared-for printer can last years. However, unlike a car, a printer is often subjected to the equivalent of running non-stop for seven or more hours per day. Printers wear out, and when they do, they cause problems.

Cloud services are all the rage with their ability to make powerful tools accessible and affordable. Both consumers and organizations are using the cloud in a variety of ways from storage to accessing virtual applications across a variety of devices. However, this rosy picture of cloud technology often leads businesses to look before they leap. The cloud represents a shift in not just technology, but the way businesses approach and utilize it.